Save all Data – Before troubleshooting anything, save all open documents so work is not lost.
Check Connections – Check all power connections to the power outlet or surge protector. Check the back of the machine for securely connected cables for the power, video, mouse, keyboard, Ethernet cables (Network cables), etc. Check the Ethernet cable connection to the wall outlet.
Power – Confirm that the computer is on.
Reboot – Sometimes your computer may experience issues due to your computer’s memory getting full, corrupted, or it may experience what are called memory leaks. Shutdown the system. Wait 30 seconds and restart.
Valid Passwords – Confirm that you are logged into the network using a valid network account id and password.
Internet – If the problem is with the Internet, try several other web sites.
Colleagues – Check with other users in your area to determine if they are experiencing the same problem. If so, one person should report the problem and submit a technical support request.
Error Message – If you receive an error message write the exact message down and report it with your technical support request. You can also take a screen shot of the error message and attach it to your technical support request or send it via email to Help@AdvTechNow.com.
Last Function – Make a note of the last function or operation that you completed before the system malfunctioned. (EX – “I was trying to print a document to Printer#1 from Microsoft Word”)

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